Best Western Ivy Hill Hotel

It’s a lovely building. We used disabled parking and noticed there was a designated entrance for disabled guests, if required. We were offered help with our luggage. All the staff were lovely and helpful. The breakfast was amazing. Loads of choice. Best we have seen in a long time. (Would suggest a napkin is provided to hold fresh uncut bread for slicing)

My husband & I thoroughly enjoyed our stay at Ivy Hill. The breakfast was lovely. Our first morning we had it cooked to order then Sunday morning a buffet style which was also very good. What made the hotel even better were the members of staff who went above & beyond. A certain young lad called Louis at breakfast time was excellent. Plus the lovely man (I think his name was Shaun or Shane) who was the night porter, was fantastic from serving drinks til 1.30am & keeping the bar clean & tidy & letting us know a lot of information about the area. You could tell he really enjoyed his job & took it very seriously about keeping the people who were staying at the hotel very safe whilst we were sleeping at night. Both of these people I would highly recommend for the employee of the month! I would definitely stay here again in the future.

Firstly, this was a very important stay! It was mine and my future husband’s Wedding Weekend. We arrived at the Best Western Ivy-Hill Hotel and we’re immediately greeted by smiley and welcoming Lauren who began taking our details for checking in. We had booked the Honeymoon Suite as it was to be our Wedding the following day at nearby Newland Hall, Roxwell. The warm, friendly and massively accommodating Libby (the Hotel’s Manager) was around the corner and came out to welcome us and wish us well for our upcoming weekend. Straight away we were at ease. The staff from here onwards were just perfection. Caring, approachable, efficient and attentive. Nothing was too much and every request was dealt with with no bother. We had a meal for 11 in the glorious BARTELLAS Restaurant that evening. The wonderful host, LORNA couldn do enough for us. But by no means was she intrusive or encroaching on our meal. She was accommodating, fun and full of life and I can 100% say that she made our evening! Of course the food was scrumptious, but without Lorna’s treatment, it wouldn’t have been the evening we had! The morning of our big day we chose to have a few drinks outside in the glorious sunshine, and again, Libby was there to add another finishing touch in the was of a few complimentary nibbles. The wedding was just perfect, and we returned, along with over 30 of our friends and family who were also staying at the Ivy-Hill and the night porter kept us going serving us in the bar until we’ll after the time we expected to bar would close!! The breakfasts were out of this world! I couldn’t fault a thing. And they also had oat milk for our coffee (which isn’t always the case at many hotels!) The room was stunning! Decadent in its decor and romantic, we absolutely loved it! It was the PERFECT stay for our Wedding Weekend!

The hotel had beautiful grounds surrounding the hotel, and each member of staff we encountered were very friendly and professional. The room was clean and had most things you'd need for a stay. We arrived early and left our luggage with reception. On our return, the luggage had already been placed in the room.

Hot breakfast very nice and continental very good My major moan is that there could have been hot Vegan alternative as my partner only option was to have cold cereal