Best Western Ivy Hill Hotel

The hotel had beautiful grounds surrounding the hotel, and each member of staff we encountered were very friendly and professional. The room was clean and had most things you'd need for a stay. We arrived early and left our luggage with reception. On our return, the luggage had already been placed in the room.

The room was fine. The restaurants were very good - with one exception. The staff were excellent - helpful and friendly but, again, with one exception. On the other hand, Shane was exceptionally good and helpful.

The Hotel is very conveniently situated for London, being just off the A12, South of Chelmsford. There is no rush to book in or out as checking in is from 3pm and checking out up to 11am. The room and ensuite were spacious, clean and well furnished. Breakfast was buffet style - extensive continental style cold buffet together with a hot buffet. Both were well organised with hot plates for the hot food which was kept topped up. The cold buffet was kept cold and the juice jugs were kept in iced cold water so that everything was fresh. Staff were very helpful in providing and topping up hot drinks.

All the staff members were extremely friendly and welcoming. I must say by far probably one of the best customer services received, even better than other hotels of higher star rating and that says a lot! The room was spacious and it even had a sofa. There was a huge variety of breakfast options and even a full English breakfast (a vegetarian option was available); they even had alternative milk for coffee/teas. The walk through the car park led to a pavilion which had a lovely view of the hills and sunset.

Was just so perfect ! Best location with so much nature which was so refreshing , ect really comfortable beds , friendly an warm staff an lovely decor . We had 2 rooms with lovely bathrooms one having a walk in shower an another with a bath and shower . We found best of all was the breakfast which we actually got last minute when paying for the room as it was more discounted than wanting the breakfast on the day and it was so so worth it ! really gorgeous set up and lovely food , we have all been wanting to go again even if the location is far from us in being in Liverpool but it honestly was that good ! Even within the hotel it was like a little village with grass , trees , benches , a well and Lilly pond which was such a nice place to wonder round We went the day before camping at Creamfields and we ended up forgetting what we come for an would of been happy after our one night stay there at just the hotel . Most definitely coming back an already recommended to so many !